Conditions of Purchase and Service
We do not accept responsibility for garments that are not pinned by La Couturier Alterations. We cannot guarantee the quality of finished products if you decide to not rely on our professional advice and request to use alternative measurements or finishing. Further cost may be incurred for extra work required due to pregnancy; changes in body shape; and adding extra services after your fitting session and after you have picked up the garment(s). Faulty work can be returned for rework without extra charge within 14 calender days with proof of purchase. For hygiene reasons, we do not accept unclean garments. We do not give refund for orders cancelled prior to completion. For all services and purchases relating to wedding and evening dresses, customers must complete and sign a “Customer Service Form” at initial appointment, each fitting session and pickup or delivery.
Deposits and Instalments
Deposit and instalments paid are non-refundable. Full balance must be paid at first fitting upon confirmation of your body measurements, design, fabrics etc.
Pickup and Delivery
No garment could be picked up or delivered until all outstanding balance has been paid and final fitting has been done at the present of our staff. For wedding and evening dresses, the “Customer Service Form” must also be signed-off by the customer(s).
Change of Appointments
Minimum notification required to move your scheduled appointments is 7 working days for wedding and evening dresses alterations and 3 working days for other alterations. For all custom-made and invisible mending services, one month minimum notification is required if you want to move your appointments forward.
A cancellation fee of 20% of the total invoice plus the total amounts of all services completed will be charged if you cancel your alteration or custom made services after your initial consultation/fitting is completed.
Walk-in’s and Last Minutes Call-in’s
Customers with pre-booked appointments will have priority over customers who walk in and call in at last minute.
Under no circumstances, aggressive behaviours and abusive languages will be tolerated in our premises, over the phone, email and online. Unacceptable behaviours include and are not limited to shouting, swearing and any behaviours that may affect our staffs and other customers. We have rights to refuse or stop serving anyone who show these unacceptable conducts. Those who are refused to be served by us will be banned from using our services in the future. Those who refuse to leave our premises after being asked to will be escorted out by the building security.
Entering or Staying Without Permission
No one can enter or stay in the “Staff Only” area without permission. Our shop front fitting and waiting area is, however, available to customers for questions, fittings and pickups etc. In rare circumstances where an unwanted or rude customer is asked to leave our premises for security purposes, such customer must leave our shop premises immediately to avoid being escorted out by the building security. Entering or staying in an occupied premises without permission by the occupier is illegal under the Trespass Laws of NSW Australia.
Limitations to Our Service Guarantee
All alterations done on the garment are carried out according to the pinning, body measurements and instructions. The quality of the pinning and accuracy of body measurements directly affects how the finished garment fits on the customer. We do not accept any responsibility for garments that are not measured, not fitted, not pinned, not altered, or not reworked by us; and urgent jobs picked up, completed and delivered that are requested by you and/or representatives less than our minimum notification required for change of appointments. Your service guarantee becomes voided once you have worn the finished garment(s) outside our premises. We do not compensate and pay for money you incur with other businesses and tailors. We do not provide complementary rework or refund for garments that are damaged, made dirty, or reworked by anyone other than our staffs once you have worn the garment(s) or 14 calender days have lapsed from the date your garment is picked up by or delivered to you or your representative(s).
After Pickup and Delivery
For any claims, rework, refund, rebate, compensation demanded by you or your representative(s) can be considered, you must notify us within 14 calender days from the day you or your representative(s) have picked up the garment(s) or the garment(s) has been delivered to your nominated address. With such claims, rework, refund, rebate, compensation, full invoice(s) and the garment(s) must be physically presented to our staffs for inspection before any arrangement can be considered.